Privacy at
IndexHalo.

IndexHalo is operated by IndexHalo, Bracken Business Park, Bracken Road, Sandyford, Dublin 18, D18 H283, Ireland. Contact: support@indexhalo.com.

We process URLs, pasted text, uploaded files, account email addresses, and passwords protected with a salted one-way hash. Submitted content is used to generate the report you request. Do not submit confidential, regulated, or third-party material unless you have the right to process it.

IndexHalo stores generated reports, page inventories, crawl outcomes, timestamped monitoring snapshots, configured provider observations, credit balances and transactions, and limited technical data needed for abuse prevention and reliability. Provider observations may contain the query, response summary, source URLs, competing domains, model, provider, and observation time.

Signed-in users may import server-log exports or stream crawler events. Before saving crawler evidence, IndexHalo discards IP addresses and the raw log body. The retained evidence is limited to the request time, method, same-site URL or path, response status, response-byte count, declared user agent, and IndexHalo’s crawler classification. A declared user agent is not treated as independently verified source identity.

IndexHalo is sold as a monthly subscription, billed through Stripe. When you subscribe, Stripe collects and processes your payment details. IndexHalo never receives or stores your full card number.

IndexHalo receives what it needs to run your account:

• your Stripe customer and subscription references;
• your plan and billing status;
• invoice amounts and dates;
• the search credits each billing period grants, and any additional credits you buy during a billing period.

Top-up credits expire with your plan credits at the end of the billing month. Credits bought as one-time packs before monthly plans launched keep their balance and are shown separately.

IndexHalo keeps invoices, payments and the credit ledger for as long as tax and accounting law requires, including after an account is deleted. Stripe handles payment information under its own privacy policy.

IndexHalo’s core reporting engine processes submitted material within the service and does not require you to connect an AI account or provide an AI API key. OCR runs within IndexHalo for supported scanned PDFs and images. Original uploaded files are processed for report generation and are not retained as source files; the resulting extracted and report data is stored so the report can be reopened.

To produce a report, IndexHalo sends the buyer questions you choose to the AI platforms you select: ChatGPT, Gemini, Google AI Mode, Google AI Overviews, Claude and Perplexity. Google organic results are collected only when you run them as their own search. Each question goes with its market, language and device.

IndexHalo sends the questions through data-collection infrastructure that works under contract with IndexHalo, and IndexHalo is responsible for that infrastructure. We never send your name, email address, company or account details with a question. Each request carries only the question, its market, language and device, technical collection settings such as the model and web search, identifiers for the request, and a sealed reference that only IndexHalo can link back to your account.

IndexHalo pays for the collection behind your free report. Every other search, including scheduled ones, uses your account’s credits, and you approve the cost before it runs.

Each AI platform handles the questions it receives under its own terms.

Your reports keep:

• the question and the AI platform;
• the time the answer was collected;
• the answer text and citations;
• the model identifier, when the platform provides one.

Answer evidence that you import yourself stays with your account and is not sent to the collection infrastructure.

Please keep personal data about private individuals, such as names, email addresses or phone numbers, out of your questions. The question box warns you when a question contains an email address or phone number.

We use reasonable technical safeguards and do not sell submitted content. Information may be shared with hosting, email-delivery, and payment providers only as needed to operate the service, or where law requires it.

IndexHalo uses Google Analytics 4 to understand aggregate website use and improve the service. Advertising, user-data, and personalisation storage are denied for every visitor at all times. Analytics storage is denied by default in the EEA, the United Kingdom, and Switzerland, and is only enabled if you accept in the privacy banner; in other regions analytics storage is enabled by default and the same banner lets you switch it off. Either choice can be reopened from the footer at any time. Google may receive consent-state and measurement data according to the selected choice and its own terms.

When you create an account we keep the plan you chose, your optional answer to “How did you hear about IndexHalo?” and any campaign tags (utm_*) in the link you used, to learn which channels bring customers. We also count home and pricing page views, free report starts and plan button clicks per day, without cookies, IP addresses or browser details.

You can change analytics consent, pause monitoring, choose whether to buy more credits, and reset your password through account recovery. To request access, correction, export, restriction, or deletion of personal data, email support@indexhalo.com.

This notice may be updated as IndexHalo adds providers, account features, or new legal requirements. Material changes will be reflected by the updated date above.