1. Who provides the service
IndexHalo is published by the IndexHalo team (the “publisher”). Contact: support@indexhalo.com.
2. The service
IndexHalo analyses public pages, bounded public websites, and user-supplied material using its built-in reporting engine. Reports may combine page-level crawl evidence, OCR output, monitoring history, timestamped live citation observations, cross-referenced evidence gaps, recommendations, and transparent comparative estimates.
3. Important report limitations
Live model comparisons record only what a specified model returned for a recorded prompt at the recorded time. AI vendors do not disclose complete training, ranking, or citation mechanisms. Scenario projections and readiness scores are disclosed estimates, not vendor-issued measurements, guarantees of future citation, or proof that a model trained on particular material.
4. Your responsibilities
You must have the right to submit and analyse the material you provide. You may not use the service to access private networks, infringe rights, upload malicious content, evade technical safeguards, or violate applicable law.
5. Prepaid credits and billing
Stripe handles one-time purchases of the credit bundles shown at checkout. No recurring subscription is created. One successfully completed tracked buyer-query observation deducts one credit; failed provider execution is not charged. Credits remain available until used. A verified refund or payment dispute may remove corresponding unused credits or suspend monitoring where the balance is insufficient.
6. Availability and changes
We aim to keep IndexHalo available and useful but do not promise uninterrupted access. Providers, model families, scoring weights, limits, and features may change to reflect the evolving AI-search market.
7. Intellectual property
You retain rights in material you submit. IndexHalo and its software, visual identity, scoring system, and service content remain protected by applicable intellectual-property laws. Reports may be used internally and shared for legitimate professional purposes.
8. Disclaimer and liability
Reports are decision-support information, not legal, financial, economic, or journalistic advice. To the fullest extent permitted by law, the service is provided without warranties and liability is limited to the amount paid for the service during the preceding twelve months.
9. Governing terms and contact
These terms are governed by the laws applicable at the publisher’s place of establishment, without limiting mandatory consumer rights. Questions, service issues, and lawful refund requests can be sent to support@indexhalo.com.