Questions answered.
Claims kept honest.
Everything you need to know about the platform, evidence model, website crawling, reports, monitoring, privacy, and subscriptions.
Product questions
What is IndexHalo?+
IndexHalo is GEO intelligence software that analyses public websites, individual pages, pasted text, uploaded documents, and supported images. It measures observable citation-readiness signals, compares those signals across disclosed model-family profiles, and produces prioritised recommendations.
Who is IndexHalo for?+
It is designed for marketing, communications, SEO, research, journalism, economics, publishing, product, and business teams that need to understand how clearly their material can be discovered, retrieved, verified, and cited.
Does IndexHalo require a user API key?+
No. Customers never need to enter an OpenAI, Google, Anthropic, or other model-provider API key. Core analysis runs inside IndexHalo. Optional live provider observations are operated on the server when IndexHalo has configured those connections.
Can I test content before it is published?+
Yes. Paste a draft or upload a supported document to receive an estimated citation-readiness assessment and recommendations before publication.
Can IndexHalo analyse an entire website?+
Yes. Professional accounts can crawl same-domain pages across a site, using sitemaps and discoverable links, then produce a page inventory, site-wide metrics, failures, and prioritised actions.
Can it monitor a website continuously?+
Yes. Professional monitoring supports daily, weekly, or monthly recrawls, dated snapshots, change comparison, and scheduled citation observations when providers are configured.
Analysis questions
What does the overall score measure?+
The score summarises six disclosed signal groups: retrievability, authority, specificity, structure, freshness, and transparency. It is a prioritisation aid, not a private model ranking or a guarantee of citations.
What is measured directly?+
Direct findings can include response status, readable text, headings, authorship, dates, canonical metadata, structured data, quantitative claims, source links, crawler rules, redirects, and document extraction results.
What is a modelled estimate?+
A modelled estimate applies disclosed weighting profiles to the same observed content signals. It helps teams compare how different model-family priorities might change an opportunity score; it is not access to a vendor’s secret ranking system.
What is a live citation observation?+
It is a timestamped provider response for a stored query, including the returned citation URLs, target-domain position, and competing domains. It proves what that response returned at that time and nothing more.
Can IndexHalo prove that an LLM trained on my content?+
No independent GEO tool can reliably prove inclusion in undisclosed private training data. IndexHalo does not make that claim. It can document public crawl conditions and citations that appear in observable provider responses.
Can IndexHalo guarantee that my content will be cited?+
No. Search and answer systems change, personalise results, and evaluate many competing sources. IndexHalo identifies controllable gaps and verifies implementation, but it does not promise a future vendor decision.
Why compare multiple model families?+
Different products use different retrieval, grounding, indexing, and presentation systems. A model-by-model view prevents teams from treating AI search as one uniform channel while keeping estimates visibly separate from live observations.
How are recommendations prioritised?+
Recommendations combine the observed gap, number and value of affected pages, expected signal impact, implementation effort, and confidence. Professional actions include an owner, current state, target state, and verification test.
Crawling questions
Does IndexHalo respect robots.txt?+
Yes. Whole-site crawling reads public crawler guidance, stays on the submitted domain, rejects private-network targets, limits page and response size, and records blocked or failed pages instead of hiding them.
How does IndexHalo discover pages?+
It can read declared XML sitemaps and follow same-domain links from reachable pages. The report distinguishes discovered, analysed, redirected, blocked, duplicate, non-content, and failed URLs.
Does it execute every script on a page?+
The current evidence crawler focuses on safely retrievable server responses and document structure. Heavily client-rendered content may expose less evidence than a server-rendered or progressively enhanced page, and the report records that limitation.
What happens to password-protected or private pages?+
IndexHalo is designed for public material and deliberately rejects private-network destinations. It does not bypass authentication, paywalls, or access controls.
Files questions
Which files are supported?+
The website accepts PDF, DOCX, TXT, Markdown, CSV, JSON, HTML, PNG, JPG, WEBP, and TIFF files up to the displayed upload limit.
Does IndexHalo support scanned PDFs?+
Yes. When a PDF contains little or no extractable text, OCR processes its rendered pages and records the extraction path so the result is not confused with native document text.
Does OCR make every scan accurate?+
No. OCR quality depends on resolution, contrast, language, layout, and scan quality. Important findings should be checked against the original document, especially when numbers or tables are involved.
Are uploaded documents retained?+
Original uploads are processed for the requested analysis and are not retained as a customer document library. Generated report data may be stored for signed-in report history according to the privacy policy.
Reports questions
What is included in the free report?+
The free report includes the overall readiness score, six measured signal scores, top evidence findings, four comparative model profiles, and the highest-priority actionable recommendation. No card is required.
What does Professional add?+
Professional adds whole-site crawling, page-level inventory, scheduled monitoring, historical comparisons, all ten model profiles, full evidence and recommendations, server-operated live observations when configured, OCR, workspace history, JSON export, and printable reports.
Can I export a report?+
Professional reports can be downloaded as JSON and printed or saved as PDF. Website monitoring also preserves dated snapshots for comparison.
How should teams use the report?+
Start with access failures and high-value pages, assign the recommended owner, implement the target condition, then recrawl and verify the stated test. Repeatable evidence matters more than the headline score alone.
Monitoring questions
What changes are tracked between snapshots?+
The platform can compare scores, discovered and failed pages, status and canonical changes, extracted evidence, source links, and live citation observations. The interface surfaces material changes rather than a meaningless raw HTML diff.
How often should a site be monitored?+
Weekly is a useful default for active publishers. Daily suits fast-changing news, product, or launch environments; monthly may suit stable reference material. Run an extra crawl after migrations or major template changes.
Accounts questions
Do I need an account for a free report?+
No. A free single-content report can be run without payment. An account is needed to preserve report history, manage subscriptions, and use whole-site monitoring.
Is password recovery available?+
Yes. Accounts support password reset links when transactional email is configured and a private recovery-code route that does not depend on an external identity provider.
Billing questions
How much does IndexHalo Professional cost?+
The displayed Professional plan is €79 per month. The secure Stripe checkout shows the final amount and billing period before purchase.
Can subscribers cancel?+
Yes. Signed-in subscribers can open the Stripe customer portal to update payment details, view invoices, change eligible plan settings, or cancel according to the portal configuration.
Does cancelling delete my reports immediately?+
Cancellation and access timing follow the subscription state returned by Stripe. Stored account and report data are handled separately under the privacy and deletion policies.
Privacy questions
Does IndexHalo sell customer content?+
No. IndexHalo does not sell submitted content. The privacy policy explains the operational data used to provide reports, accounts, security, analytics, and payments.
Does the website use analytics cookies?+
Google Analytics is configured with consent controls. Analytics storage is denied by default and visitors can accept or reject optional analytics from the website banner.
Method questions
Why does IndexHalo label evidence classes?+
The labels stop direct findings, live observations, and estimates from being blended into a misleading claim. Professionals can see exactly what supports each conclusion.
How often are model profiles updated?+
Profiles and their disclosed signal weights can be revised as public products, retrieval behaviour, and platform evidence change. Reports should preserve the profile version used so historical comparisons remain interpretable.
Is GEO a replacement for SEO?+
No. GEO builds on technical SEO, information architecture, quality content, authority, and user experience. It adds passage-level evidence analysis, citation observations, and stronger provenance and measurement requirements.